If you smell smoke, see fire, suspect a gas leak, or anyone is in immediate danger — call 911 first. This page is for facility system emergencies once life-safety authorities have been contacted or are not needed.
24/7 dispatch
Emergency service
For an active system emergency, call - do not submit a form. Your call is answered 24/7 and goes straight to the on-call technician, who is routed by urgency and location.
Qualifying emergencies
No heat in freezing weather
Walk-in cooler or freezer failure risking inventory loss
Refrigerated case or prep table down during service
No cooling in a server room or medical space
Rooftop unit down during business hours
Boiler or furnace locked out
Water leaking from HVAC or refrigeration equipment
Ice machine down before a busy shift
Service area
Emergency dispatch covers Massachusetts and Rhode Island and nearby New England. Calls outside business hours may carry after-hours rates and travel time depending on the site.
Not an emergency?
For a quote, scheduled service or preventive maintenance, use the regular forms - we answer within one business hour.